Support - Advice, support and further development

Long-term support with .NET, C#, WPF, ASP, PHP, OXID, Shopware, TYPO3, Laravel, Zend / Laminas, Symfony, VBA, Excel, Access, Word, ...

How do we support you?

If you wish, we can support you in the long-term operation and/or further development of your software, professionally and reliably. Whether it's an online store, web portal, PHP application, .NET application, Word template or VBA add-in. It doesn't matter whether it's our software or someone else's - the main thing is that the source code is available. We solve problems, advise and program for you. We are your extended workbench for what we love: Programming!

Our qualified, experienced and certified senior developers will help you at short notice and make you independent of vacations, illness, fluctuation and capacity bottlenecks. We are reliably available by e-mail, telephone, ticket system, TeamViewer etc. or in person at your premises or here with us in Frankfurt am Main. We are available MO-FR 9-18 o'clock, beyond that by arrangement. Minor changes and problem fixes are usually completed on the same working day, larger ones depending on the scope.

Our development team supports you in numerous technologies - with eWorks everything from a single source:

Stores: OXID eShop, Shopware, PHP, ...
Websites: TYPO3, WordPress, PHP, ...
Microsoft Office: VBA, Excel, Word, Access, PowerPoint, Project, Visio, Outlook, ...
Microsoft .NET: C#, Azure, ASP, WinForms, WPF, UWP, SharePoint, MSSQL, ...
PHP: Zend Framework / Laminas, Symfony, Laravel, MySQL, ...

We scale with your needs: from a few working hours per quarter to hundreds of person-days per year. We have been supporting many of our clients for years, some for more than 10 years - day in, day out.

Convinced? Then send us an inquiry and try it out - guaranteed to be star text-free: via the contact form, infonoSpam@eworks.de or 069/96372500. We will be happy to advise you on the support options without obligation. We look forward to your inquiry!

Can eWorks support my software?

We support not only our own software solutions developed by us, but also software solutions programmed by third parties: for the purpose of professionalizing previously hobbyist-developed solutions or to compensate for staff shortages or simply to make faster progress - or, or, or. We receive the necessary source codes, set up a ticket system, source code management, demonstration system etc. free of charge, create your accesses and off you go!

How does billing work?

In contrast to conventional fixed-price projects, no time-consuming specifications are drawn up for support projects and no complex contract for work is concluded, just a service contract as a loose framework agreement. This is quick and can be completed within 24 hours if required.

The specific work orders ("tickets"), on the other hand, such as bug fixes, consulting requests or expansion requests, are only communicated, discussed and estimated in terms of their costs when they arise: Day by day, task by task ("tax consultant model"). Billing takes place at the end of the month by post and / or PDF, broken down by quarter of an hour and by ticket - or not, namely if no services are used in a month, because there is no minimum purchase or basic fee or other asterisk texts with eWorks: you only pay for what you use - software development like electricity from a socket!

What if I am not satisfied?

If the development should be brought back in-house one day, no problem: only the source code is temporarily transferred to eWorks, the rights to it remain with you. And thanks to the star-text-free contract, you can easily terminate the contract: at any time, immediately, free of charge! (If, almost never happens.)

What are typical support services provided by eWorks?

Examples of typical services that our clients regularly make use of as part of a support agreement:

Elimination of technical faults caused by software errors, own changes or other influences
Programming of functional extensions or additional functions according to customer requirements
Advice on technical issues
Conception of future expansion stages or complex modifications or new developments
Ad-hoc support on call as an extended workbench (where the "shoe pinches")
Creation or implementation of web designs and other graphic services
Operational support measures such as backups, evaluations, imports or exports
Long-term software maintenance such as performance optimization of code or database
Proactive support from eWorks, for example through update recommendations or security advice
And, and, and...!

Why eWorks?

Of course, we are not a suitable implementation partner for every conceivable task; we also only boil with water - in terms of technology and capacity. However, we are always shortlisted when it comes to developing and / or providing long-term support for individual software solutions in the Microsoft or PHP environment. We prefer to let our clients decide what sets us apart from one or other of our competitors - and they regularly emphasize these aspects in our discussions:

eWorks...

...has stood for pure computer science since 1998: founded by 2 computer science graduates, today over 50 developers
...can realize all projects with over 20 years of experience, dozens of certifications and partnerships
...is still an owner-managed SME: flexible, pragmatic and down-to-earth
...means direct developer contact - no off- / nearshoring / contracting / outsourcing / other tricks
...masters x technologies from a single source: .NET, C#, ASP, WPF, PHP, OXID, Shopware, TYPO3, VBA, ...
...has proven support experience incl. ticket process, accurate billing, representation etc.
...offers reliable availability by phone, e-mail, ... MO-FR 9-18 o'clock (except public holidays)
...scales with: Projects from a few hours to tens of person-days per month - depending on requirements
...offers continuity over the years (some clients have been with us for 15-20 years!)
...provides vendor-neutral advice and does not favor any technology based on commission payments
...works without asterisks: no basic fee, no minimum purchase, no notice period
...only charges for support what is used: Software development like electricity from the socket!

More info

Tip: if you run a store or other website or are interested in Microsoft Office support, you may be interested in our specialized topic pages on stores, websites and MS Office:

And now...?

Convinced? Then send us an inquiry and try it out - guaranteed star text-free: via contact form, infonoSpam@eworks.de or 069/96372500.

We will be happy to advise you on the support options without obligation. We look forward to your inquiry!

Your eWorks consulting team